Position: Software Implementation Mgr
Location: Mississauga
Salary: 80k-90k
MUST have Software Implementation Management EXPERIENCE!!!
This is a great opportunity for someone who has experience in all aspects of technology and system implementation and integration.
Participate in the management of project implementations with assigned client accounts including; needs analysis, project plan development/updates, HW and SW configuration/programming, installation, testing, and training.
Provide pre and post implementation support to both internal and external tasks, and escalate any requirements for additional support to company Management, Lavie International Support, and Suppliers, as required.
Confirm Customer support entitlement (Billable, Non-Billable etc.) and deliver support in accordance with company support deliverable commitments for various service levels.
Respond promptly to “Help-Desk” service requests and assume ownership through to completion even if issues are escalated to additional levels.
Utilize company technical tools, methodologies/templates, and resources.
Produce accurate and complete hard and soft documentation (Work Orders, Expenses, RFA’s etc.)
Effectively document and communicate Customer problems, bugs or enhancements needed for Timekeeper and all corresponding modules.
Deliver outstanding service to Customers, in line withcompany goal of 93% support agreement renewal rates.
Partake in inventory tracking and QA processes and documentation.
Assist in the maintenance of internal and external product documentation
Partake in the tracking, implementation, scheduling of a Pro-Active client support model
Manage and implement “1 User” systems and New Badge orders
Provide some system configuration for both implementation and support clients.
Minimum Requirements
Completed college/university in Computer Technology / Science related program and/or HR/Payroll experience.
2 years in the Time and Attendance industry; or 3+ years in HR and/or Payroll; or 4+ years IT industry.
Experience with PCs, Windows98, XP, Windows NT, 2000, MS Office, networks, software applications and/or hardware configurations.
Professional communication skills both verbal and written.
Some Project Management skills and/or to have taken related courses
Ability to multi task and prioritize tasks.
Can work independently and is a self starter
Willing to take on the responsibility of the life cycle of small implementations
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