Overview: Seeking a full time bilingual customer service representative who is responsible for providing accurate and timely assistance.


Main Job Responsibilities Include:
• Demonstrates strong communication skills both written and verbal (English/Spanish)
• Is self-motivated, flexible, and able to work effectively with minimal supervision and direction
• Provides customer service at a level consistent with the service level targets established at One Contact Inc (currently Quality Scores of 80% or greater)
• While working within the established parameters set out by Coaches and management; provides optimum customer service to our clients and end users of One Contact products and services.
• Provides customer service for all of One Contact products and services according to the instructions of his/her supervisor
• Inbound customer inquires, applications and investigations to be handled professionally and accurately with as little error as possible (attention to detail)
• Remains customer focused, with the ability to make decisions and resolve problems independently
• Remains calm and focused on meeting customer needs in confrontational situations
• Demonstrates decision-making and judgment skills
• Demonstrates a level of PC literacy consistent with job requirements
• Demonstrates knowledge of call centre terminology and management practices
• Works according to the schedule prepared by call centre management and demonstrates the ability to work in a 24/7 work environment
• Performs any tasks related or initiated by coaches and/or management of One Contact Inc.
• Conducts his/herself in a professional manner consistent with maintaining a productive and comfortable working environment for all One Contact personnel


Required Qualifications:
• High School diploma (required)
• Fluent in English and Spanish (written and/or verbal)
• Punctuality is mandatory
• Prior customer service experience is preferred but not required
• Interpersonal skills
• Attention to detail
• Team player
• Problem solving skills


Interested and qualified individuals are invited to apply directly online with a covering letter detailing their qualifications for this role, along with a copy of their resume (Word format preferred). xxxx@xxxxxxxxxxxxx.xx

It is unlawful to employ a person who does not have permission to live and work in Canada. Unless the advert states otherwise, please ensure you have this permission before applying.