Our telecommunications client is searching for a seasoned National Field Service Director. This is a great opportunity for a leader with a strong track record to play an integral role in shaping their Clientís Field Service business.
The National Field Service Director is responsible for providing overall direction and leadership to ensure that Field Service Installation, Acceptance & Commissioning projects are implemented efficiently and in accordance with customer needs. In addition, he/she is responsible for ensuring that all Field Service projects are delivered on time, on budget and meet customer expectations.
Managing the Canadian Field Service teams (Program Management Office, Field Service Administration, Regional Field Service Managers and their teams).
Maintain constant contact and rapport with Sales Executive and Managers to establish and maintain strong, positive customer relationships and experiences.
Provide support on Field Service Installation, Test, Acceptance and / or Commissioning opportunities and ensure the Sales team is engaged on any potential new opportunities which arise.
Provide direction to the Project Management Office to ensure on time, on budget delivery of all Field Service projects to meet the Revenue and NOI income targets of the Field Service Business in Canada, while creating a culture that emphasizes customer focus, continuous improvement and spirited team work.
Conduct regular project P&L reviews with the Project Management team and inform senior management of any jeopardy which will profoundly affect ability to deliver on time or on budget.
Provide direction and guidance to the Field Services Business Manager to ensure all Finance, Human Resources (hiring, training and development) and Field Service operational administration issues are managed to expectations and departmental status reports are completed on schedule.
Provide direction and guidance to the Regional Field Service Managers who are responsible for discrete aspects of the business in various locations across Canada and ensure the consistent delivery of best in class customer service through efficient operations, process improvements and continuous training.
Provide support to the Field Service team by ensuring that issues and escalations are effectively resolved on a timely basis.
Leverage Lean Principles to ensure management systems, standard work processes, tools and templates are in place and efficient project and departmental processes are developed, instituted and maintained to ensure a high quality, profitable, repeatable and scalable business.
Ensure that project and departmental expense budgets are monitored, managed and maintained.
Develop and present annual Capital budget for ongoing expansion and maintenance of the Field Service organization.
Set department goals for Scorecards and manage KPIs and deliverables.
Work with internal business leaders to support Corporate and other departmentís initiatives
Support the Director of Service in developing the Technical Service organization to provide a wider range of services to a wider range of customers.
Apply continuous improvement to all day to day activities.
Play a leadership role in a high performing work team with a clear vision, open communication and a desire to succeed.
Track record of effective management of diverse teams in multiple geographic areas.
Experience in field service quotation and installation activities.
Financial management including P&L, capital and expense budgets.
Knowledge and experience in the communications industry and especially communications power infrastructure.
Progressive experience in the leadership of field services and services personnel.
Ability to work independently with minimal supervision.
Knowledge and familiarity with current management practice and procedure in the support and servicing of technical products and turnkey services provisioning.
Diploma of Technology or University Degree in Business Administration or 10+ years relevant experience.
We thank all applicants for their interest; however only those individuals whose skills closely match the position requirements will be contacted.