RESPONSIBILITIES:

· Obtain times for all tour group arrivals and departures
· Answer guest inquiries regarding the area and hotel services and facilities
· Checking in individuals by assisting with baggage and parking vehicles
· Carry luggage for guests, escort incoming guests to their rooms
· Checking out individuals by assisting with baggage and retrieving their vehicles
· Checking in tours by unloading baggage from buses, keeping an accurate count of baggage and delivery of luggage to guest rooms
· Assuring that all car keys are accounted for
· Receive and deliver items for guests, handle guest complaints and requests, and maintain luggage storage areas
· Compliance to all department & hotel safety standards
· Offer information regarding points of interest, assist guests with special needs
· Ski Storage duties - in season: Storing and retrieving guests skis and toboggans and cleaning and upkeep of area
· Future plans to multi-task with Front Office
· Adherence to all hotel and departmental Environmental initiatives

QUALIFICATIONS:

· Knowledge of hotel services and Lake Louise area would be an asset
· Must have an Alberta registered driver's licence and must obtain and present up-to-date Driver's Abstract free of any serious demerit points
· Alberta Class 4 driver’s licence must be acquired within 3 months of employment
· Professional appearance and attitude
· Must have or be willing to successfully complete CPR/Emergency First Aid course
· Front Office experience would be an asset
· Must be physically capable of meeting the very physical demands of the position.
· A past work experience involving hard physical exertion would benefit.

It is unlawful to employ a person who does not have permission to live and work in Canada. Unless the advert states otherwise, please ensure you have this permission before applying.