Responsibilities:
· Ensuring the smooth daily operation, while maintaining high levels of guest service
· Handling of guest comments and complaints ensuring guests needs are met
· Establishing and maintaining a good working relationship between the hotel and affiliated agencies and their representatives
· Participating in communication meetings within the department, the hotel, and the company
· Adhering to the code of business conduct
· Being responsible for a personal cash float
· Ensuring inter-departmental communication and cooperation in the interest of better guest satisfaction
· Maintaining a safe and hazard free working environment
· Adhering to the FH&R Environmental Plan
· Working shifts as business levels dictate
· Performing general computer maintenance
· Performing all other duties as assigned
· Training on the latest software and equipment
· Oversee hiring, training and performance management of 4-8 colleagues
· Responsible for seeking feedback from all departments in the hotel
· Duty Manager shifts and responsibilities as assigned
· Shift work, which requires 24- Hour Guest Service Supervisor coverage.
· Practising room yield management, to ensure maximum profitability of overall operations
· Monitoring inventory, room types, and categories
· Ensure that the operational budget is adhered to and all costs are controlled
· Ensuring the safety and well being of our guests and co-workers by having a working knowledge of crisis and emergency procedures
· Maintain a safe and hazard free work environment
Qualifications:
· Background in Guest Services
· Previous supervisory experience
· Knowledge in Micros Fidelio/Property Manager/Opera or equivalent hotel management system
· Well organized and excellent attention to detail
· Excellent communication skills, both written and verbal as well as good problem-solving abilities
· Knowledge of Word, Excel and Delphi
· Management Degree or Diploma in Hospitality or Tourism
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