Cloudtrend Inc. specializes in building and managing an exclusive network of IT professionals to better their career opportunities and meet the demand of the market. We provide career management services and opportunities.
Our client requires a support analyst that is fluent in French. As a key member of the Support team, you will be primarily responsible for providing first and second level technical and application support to users.
Your key accountabilities will be:
-Conducting regular administration and maintenance of the organization’s hardware and software; including regular updates, upgrades and repairs;
-Monitoring system performance and executing system backups and restores;
-Setting up employee PCs and laptops; providing daily applicable support; and
-Troubleshooting LAN, Laptop and Desktop issues in a mixed thin and fat client environment accessing Microsoft and legacy applications through Citrix
-Report, troubleshoot and escalate WAN issues with service providers
-Support thin clients (Neoware & HP Terminals)
-Troubleshoot printers related issues
-Price and procure hardware and software
The successful candidate will have the following:
-Fluency in both English and French (spoken and written);
-College diploma in Computer Science, Networking, IT or other related field;
-1 - 3 years of Desktop Support experience
-Strong working knowledge of Microsoft Office and other related software;
-Previous experience in hardware, networking and software troubleshooting;
-1st level server support - Knowledge of MS Windows 2008 Server OS and Active Directory, Citrix
-Knowledge and experience with TCP/IP, Ethernet, ADSL, VPN architectures
-Ability to quickly grasp technical concepts, architecture, and processes
-Ability to handle multiple tasks and prioritize
-Good written and verbal communication skills;
-Analytical Thinking and problem solving ability;
-Service and team orientation;
-Certification with Microsoft/CompTIA A+ desired.
When applying, please state the number of years of experience in your response along with your resume to xxxxxxx@xxxxxxxxxx.xx.
You can also view and apply for the oppurtunity here on http://www.cloudtrend.ca/Job/View/2294/Cloudtrend-Inc/Support-Analyst/Acheson/Alberta/Canada/Information-Technology-(IT)-job-and-career/.
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