You will support customer’s requests remotely and on-site, both through helpdesk tickets and scheduled long-term project work.
Good troubleshooting skills and the ability to work independently are required.
Our customers are Windows-based, therefore you must have good knowledge of Active Directory, Exchange, SQL and the core Windows 2003 technologies.
Qualifications:
- Driver's license required
- Customer service oriented and strong English language skills
- MCP/MCSA/MCSE credentials
- Working knowledge of Windows 2000/XP/2003 administration, including SQL, Exchange, IIS, Active Directory
- Strong research skills, coupled with a desire for constant learning
- Must be professional, courteous, and confident with customers
- Must be flexible to work various hours - including evenings and weekends
- Must take pride in personal hygiene and be willing to dress business-casual or business-formal (on occasion)
-multilingual skills are an asset.
Duties and Responsibilities:
- Focus on completing work in a timely and efficient manner, ensuring constant communication with team, clients and appropriate vendors, etc.
- Provide feedback to Tech Support Manager and Project Manager on potential customer situations and keep other technicians abreast of current projects and support issues
- Pay close attention to detail on all aspects of projects and tech support issues in order to meet customers expectations
- Responsible for liaising with clients to efficiently resolve their support issues
Compensation is negotiable and will be partly based on experience and performance.
Please visit www.cybernomics.net for more details about our company.
Unfortunately we will only be able to contact those who qualify for an interview.
Good luck!
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