PLEASE NOTE THE FOLLOWING REQUIREMENTS:
Please apply only if:
- You are fluent in written/spoken English and French
- You can commit to afterhours work and on-call shifts (evenings and weekends)
Thank you!
Job Description:
You will work for Cybernomics Francophone and English client base. You will be responsible for fielding incoming requests from our French and English clients, as well as working with the project team on French and English client projects.
Good troubleshooting and customer service skills and the ability to work independently are required.
Our customers are Windows-based, therefore you must have good knowledge of Active Directory, Exchange, SQL and the core Windows 2003 technologies.
Qualifications:
- Working knowledge of Windows 2000/XP/2003 administration, including SQL, Exchange, IIS, Active Directory
- Knowledge of UNIX, Linux, Mac OS X and Novell
- Strong research skills, coupled with a desire for constant learning
- Must be professional, courteous, and confident with customers
- Must be flexible to work various hours - including evenings and weekends
- Must take pride in personal hygiene and be willing to dress business-casual or business-formal (on occasion)
- Customer service oriented
- Related college or university degree.
Duties and Responsibilities:
- Focus on completing work in a timely and efficient manner, ensuring constant communication with team, clients and appropriate vendors, etc.
- Provide feedback to Tech Support Manager and Senior Project Manager on client bases status on a daily basis
- Pay close attention to detail on all aspects of projects and tech support issues in order to meet customer expectations
- Responsible for liasing with clients to efficiently resolve their support issues
Unfortunately we will only be able to contact those who qualify for an interview.
Good luck!
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