Customer & Technical Support Specialist
Ottawa, Ontario, Canada
$55,000 to $60,000
We are looking for a senior level customer and technical support specialist.
The Customer & Technical Support Specialist will:
provide telephone and email support on technical and operational questions involving the Annidis retinal health assessment instrument to customers and prospective customers;
provide timely and professional response to all customers, ensuring that their support expectations are realized;
develop and implement best practices for the efficient provision of superior customer technical support;
assist with sales research through provision of customer feedback to PLM and the product development team;
develop and maintain professional customer-facing product documentation;
recommend and subsequently implement systems for customer problem tracking, execution and escalation;
continually update the customer information base and ensure accuracy of relevant information being made available to customers;
participate in regular communications with senior management in sales, product development, quality/regulatory and manufacturing operations, and act as the advocate for the Annidis customer base;
continually improve Annidis support practices, thereby contributing to the overall success of the corporation;
Qualifications
The following qualifications are considered essential prerequisites to the effective performance of this position:
A post secondary diploma or undergraduate degree in computer science, electronic engineering, or equivalent.
A minimum of 7 years experience in a post graduate technical position, of which 3-5 were in a customer and technical support role.
Strong IT experience in the area of local and wide area networks in small business enterprises.
Excellent local and remote troubleshooting skills.
Solid knowledge of Windows and Linux environments.
Fluent command of English, with excellent written and oral communications skills in keeping with a highly professional customer base.
Ability to work under pressure, and the flexibility to travel on short notice and work outside of normal business hours as warranted.
1) Do you have at least 3 year experience working as a : Customer & Technical Support Specialist
2) This position is located in Ottawa, is this convenient for you?
3)Do you have strong IT qualifications and/or experience?
4) Are you prepared to travel extensively in North America as required?
5) Can you provide examples of your previous customer and technical support work?
6) Have you worked in the medical device field in your career to date?
Please explain how your previous work experience will be of benefit to Annidis
Please provide three areas of personal strength and weakness as observed by your previous supervisor's
Why do you believe you are suitable for the advertised position? |
