Duties include:
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- Creating initial repair order based on customer input, using industry standard terminology
- Estimate time & cost to complete repair order
- Scheduling service appointments, taking into account work already scheduled, as well as estimate of repair order being scheduled
- Informing customers of progress on their service work
- Opening & closing repair orders in computerized system
- Maintaining courteous & professional relations with customers and mechanics
- Handling customer complaints, escalating only if necessary
- Weekend work may be required
Qualifications:
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- Good knowledge of trucks & the mechanics of trucks
- Proficient in the use of computers
- Good interpersonal skills, phone etiquette and organizational skills
- Ability to maintain courteous & professional relations with customer and mechanics
- Ability to work productively under pressure
- Ability to work well in a team environment
- Self-starter with ability to work with minimum supervision
Benefits:
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- Competitive wages plus Bonus plan
- Pension Plan (RRSP matching)
- Dental, Health & Drug, Short & Long Term disability plans
- Life insurance, Critical illness and Accident plans
Dealership:
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- Newly expanded & rennovated shop
- One of Canada's largest Volvo dealers (# 1 Volvo dealer in Canada in 2006 and 2008)
- Award winning team in 2007 (#1 Volvo tech. team in North America, #1 Hino tech. in Canada)
Apply for this position using any of the following methods:
e-mail: xxxx@xxxxxxxxxxxx.xxx
Fax: 632-9103 (Attention: Tim)
Mail: Beaver Truck Centre
33 Oak Point Highway
Winnipeg, MB R2R 0T8
(Attention: Tim)
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