At E-Care Contact Centers, we believe in the power of people. We are always looking for talented employees to join our team to help us grow our business. We are currently recruiting for Customer Service Representatives for our inbound call center. We believe that employees should be offered challenging, meaningful and rewarding positions with great advancement opportunities.
Our Customer Service Representatives respond with prompt, friendly and courteous service to all incoming inquiries, via phone, and online chat. Successful candidates will have excellent oral and written communication skills and be confident working with a variety of computer applications. In this full-time position, you must be able to work various shifts between 7:00 am to 11:00 pm.
Responsibilities:
• Accept/answer incoming calls from customers
• Outbound calling to customer banks & payroll departments
• Verify documents effectively & efficiently and ensure they meet guidelines in our loaning policy
• Process loans in an accurate, efficient manner using established policies and procedures
• Dealing with customers in a professional manner
• Additional duties as required
Qualifications:
• Knowledge of Windows, word processing software, electronic mail, and Internet Explorer
• Excellent written and oral communication skills
• Typing speed of a minimum 45 words per minute
E-Care Contact Centers prides itself in providing our employees with competitive wages and a diverse benefit package as listed below:
1. Deferred profit sharing/RRSP program
2. Regular incentive programs
3. Health and dental benefits
4. Leadership development program
5. Monthly gym membership
6. Great advancement potential
7. Convenient location
PLEASE ADD POSTING NUMBER TO RESUME, FAILURE TO DO SO MAY RESULT INYOUR APPLICATION NOT BEING PROPERLY CONSIDERED FOR THE POSITION. |
