Description and Responsibilities
OCLS invites qualified candidates to apply for this full-time appointment in the combined areas of systems administration and ILS support helpdesk, for the community colleges of Ontario. ILS is currently SirsiDynix Symphony. Major responsibilities include:
•Support the OCLS network environment by updating servers as needed, managing backups and maintaining server integrity;
•Install, remove and modify applications as required;
•Work with OCLS support contractors to address problems and needed enhancements expeditiously;
•Support the OCLS desktop environment by maintaining desktop applications, troubleshooting equipment and software and addressing user inquiries;
•Provide helpdesk services and tier 1 support to ILS consortium members, solving problems in a timely manner where possible and escalating as appropriate where it is not possible;
•Act as lead contact with ILS and other vendors to resolve problems in the ILS;
•Maintain documentation and user manuals and develop procedures and documentation for system issues;
•Maintain integrated library system desktop software for the consortium;
•Manage software upgrades, apply patches and assist in the scheduling of upgrades and new releases to the online library system;
•Maintain knowledge of relevant trends and issues in the field.
Qualifications
•Diploma in computing, specifically systems administration and networking or equivalent combination of education and experience;
•Library Technician diploma or its equivalent from a recognized program would be an asset;
•Minimum of five (5) years related experience: system administration, MS Exchange , network connectivity and security;
•Experience at an administrative level with SirsiDynix Unicorn or SirsiDynix Symphony would be an asset;
•Experience with Unix as well as Windows server environments
•Excellent problem solving, analytical and organizational skills;
•Excellent oral and written communication skills;
•Ability to collaborate successfully with colleagues and other professionals in an environment characterized by rapid change;
•Ability to work independently or as part of a team;
•Experience in and strong commitment to outstanding user experience;
•Project management experience;
•Experience with trouble ticket tracking and report generating, preferably in an ILS environment;
•Fluency in French as well as the English language would be an asset.
Compensation
Compensation is commensurate with qualifications.
Additional Information
Ontario Colleges Library Service or OCLS was established in January, 2009 as a non-profit corporation to provide a suite of core and opt-in library services to Ontario’s 24 colleges and other related institutions.
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