The Claims Adjuster will be responsible for claim loss adjusting primarily on Replacement Vehicle Coverage programs as well as participating in strategic product development, loss mitigation and customer experience workgroups.
Key Responsibilities:
• Provide exceptional customer service via telephone and written correspondence to customers who have purchased our product, auto dealerships selling our products, as well other internal or external individuals or groups involved in the claim and product development lifecycles, as required.
• Meet department service level agreements and claim management standards.
• Liaise with Finance, Dealer Support and other functional departments, as necessary.
Required Skills:
• Excellent organizational and time management skills.
• Provide exceptional customer service.
• Tactful negotiator.
• Excellent attention to detail.
• Effective and efficient at multi-tasking.
• Courteous and professional mannerism.
• Proficient with MS Office suite of products.
• Bilingual (English/French) oral and written.
Education:
• Valid Adjuster license as required by provincial regulatory body
• Post-secondary education an asset
Experience:
• 3+ years Replacement Vehicle Coverage adjusting experience
• Replacement-vehicle product development experience an asset
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