Interface with customers via inbound or outbound calls or the Internet for the purpose of providing technical assistance to customers that are setting up home networks and accessing the Internet. In some cases you will walk the customer through troubleshooting steps to resolve a variety of functionality and software issues. As the escalation point for our customers, this role provides the opportunity to work through issues, utilize your technical skills, and see the customer through to a resolution.

It is unlawful to employ a person who does not have permission to live and work in Canada. Unless the advert states otherwise, please ensure you have this permission before applying.