Job Number : J00741
Position Title : Bilingual Team Leader / Call Center (Full Time)
Salary : $28,500+ per year
Company Description : Our company is one of the largest global solutions-based business process outsourcer; providing call center and back office services to our clients. Our companies focus is to improve, train and monitor to drive improvements to both top and bottom lines on the condition of customer satisfaction, superior interaction and exceptional service experiences.
Details of Job Description : We are in search of a Bilingual Team Leader to join our call center:
Qualifications:
-Must have at least 2 years of Call Center Management experience
-Previous work must relate to inbound/outbound Business to Customer acquisition, retention and recovery programs
-O.S.S.D is a must, post secondary education in Business and Marketing program an asset
-Lead, Coach, and monitor call center staff to ensure results
-Team building skills, Performance Management
-General knowledge of predictive dialing technologies and queue management
-Experienced in inbound/ outbound programs
Computer knowledge:
Microsoft word, Excel, Internet Explorer, and Mathematical Aptitude
Additional Call center programs an asset
Job Duties:
-Provide supervision and develop call center skills to the CC staff in order to achieve operational and organization objectives
-Manage client programs to achieve and exceed client expectations, act as a secondary liaison to the client
-Work alongside quality assurance/ training department
-Leadership skills - set out clear expectations and follow up on progress
-Lead by example
-High standards of professionalism, and attention to detail
Work Hours:
Monday - Friday
2:00pm - 10:00pm
Work Schedule : Full Time
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