Nova Networks Inc. continues to grow and we are actively seeking multiple bilingual Service Desk Analysts to join our Service Desk team in Ottawa.
A little bit about us: Nova Networks Inc. is one of Canada's largest providers of IT products and professional services. We have offices in Calgary, Toronto and Montreal, with our Head Office located in Ottawa. Nova recognizes that our success is highly dependent on our ability to satisfy our clients and strengthen the bond in our relationships, and were looking for dynamic, eager individuals who share this understanding.
A little bit about this career opportunity: As a bilingual Service Desk Analyst, you will take on the challenge of being the first point of contact for our clients who require technical assistance. You could be supporting a wide range of clients - from local businesses to global enterprises. Your responsibilities will include, but are not limited to:
Level 1 on-site/desk side support in a 24/7/365 environment
Responding to end-user issues
Diagnosing desktop, network, and server problems
Finding solutions and resolving problems
Performing regular preventive maintenance of all IT infrastructure
Assisting with planning network upgrades
Implementing migrations or new installations of desktop, network
On-site team interfacing/escalating for assistance as required
A little bit about what were looking for in you:
Excited by the challenge of providing superior end user application and desktop support to a wide variety of clients;
Knowledge of Microsoft server products, Mail services, networking and backup systems;
Extensive experience with the latest Microsoft products (Windows 7, SBS & server, Exchange, SQL), preference given to candidates with MCTS or MCITP;
Develop and maintain comprehensive documentation;
Excellent customer relations and communication skills;
Experience working within a fast paced environment;
Ability to manage multiple tasks;
Fluency in English and French reading, writing and spoken skills;
Willingness to provide "on call" or "after hours" support;
Willingness to work a variety of shifts, to ensure that our clients are supported 24/7/365
Current Enhanced Reliability clearance or ability to obtain.
A little bit about what we have to offer: Because of our breadth of services, youll enjoy an opportunity to work for an organization that is able to offer clients truly full service IT solutions. Were a rapidly growing organization with a family atmosphere and we respect and understand the importance of work/life balance and going out of our way to support each other. We highly value academic and certification credentials and we will be very supportive of your professional and career development pursuits. At Nova Networks Inc. youll have an opportunity to showcase your talent, take on challenging projects and work with a great group of people!
If you would like to be considered for this exciting opportunity, we invite you to submit your resume to firstname.lastname@example.org or visit us at www.novanetworks.com for other career opportunities.