Are you experienced in being the key technical IT focused professional that is the driving and leading force in the determination of how a company implements the solution set from Siebel? Our client is a global consulting organization that has selected the latest release of Siebel Financial Services, Siebel Marketing and Segmentation, Siebel Call Center, Siebel Data Quality, and Siebel CTI to replace their legacy systems.
They are in the early stages of implementing this solution and need to draw upon your expertise and experience so that they implement a solution that "hits the mark" for what their systems need to provide for their multinational banking client in Asia Pacific.
I am currently looking for Siebel CRM Manager with skills in Siebel Financial Services and involved in functional requirement phase of an End to End implementation project.
Key Responsibilities:
Understand & define the key business drivers/objectives at organization as well individual department level that is part of the CRM implementation
Initial planning and scoping exercise for each of the department that would use the Siebel CRM application (Avoiding Scope Creep)
Understand and define the reporting & analysis requirements at both department and organization as a whole, to address desired objectives and achieve the business drivers
Conduct detail Business Process Re-Engineering exercise to understand the end to end Business Development (Sales), Customer Service and Marketing processes in the client organization
Analyze and understand the existing legacy applications (Support and challenges) used by QFC to support their current Business Development and Customer Service operations/activities
Conduct focused group workshops to discuss the challenges with the existing processes, applications and arrive at the key gaps/problem areas
Conduct trainings for all the key business users to use the Siebel CRM application as per the processes and policies defined for each department
Manage the entire data migration process from existing legacy systems to the new Siebel CRM including data analysis, data mapping to new system, transforming the data into the desired format, and ensuring the required data access control in the Siebel CRM is accomplished.
Drive meetings between cross functional teams for understand the handoffs/assignments and status updates between different user groups.
Ongoing strategy & process consulting resolving the strategic challenges & issues sited by the team in the smooth operations
If this sounds good to you and you have at least 8 years of consulting experience having helped multiple companies effectively implement the Siebel product then I would like to share with you this unique opportunity.
Please forward your latest resume and best contact details to Glenn via email:
xxx@xxxxxxx.xxx or call +61 2 8860 5900.
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