The Sawridge Inn and Conference Centre (Peace River) is currently accepting applications for the role of Front Desk Agent. Reporting to the Front Desk Manager, the Agent will ensure guest comfort and satisfaction by delivering unequalled standards of service and value while maintaining efficient and profitable hotel facilities.
The Front Desk Agent will understand the true meaning of customer service excellence and possess a superior work ethic enabling him/her to be a positive and effective team leader. The successful candidate will possess some or all of the following characteristics:
•Must be able to read, write & speak English
•Excellent verbal & written skills
•Friendly, helpful personality
•Knowledge of Microsoft Office an asset
•Must be comfortable working with computers
•Able to give attention to detail and handle multiple tasks simultaneously & efficiently
•Superior phone skills
•Strong communication and decision making skills
•Must be able to stand for long periods of time
•Knowledge of basic clerical and administrative procedures and systems such as word processing, managing records & filing
The Front desk Agent is responsible for maximizing guest satisfaction from arrival through to departure by handling all guest inquiries in a friendly, accurate and professional manner. The agent serves our guests efficiently and effectively with a courteous disposition and in accordance with the standards set out by the Sawridge Inn & Conference Centre. The Front Desk Agent maintains a high level of service, integrity and hospitality at all times. Other work duties include, but are not limited to the following:
•Checking in/out guests in a friendly and timely manner
•Registering all arriving guests while adhering to the company policies and ensuring guest satisfaction
•Assisting guests at arrival and departure as well as during the stay
•Answering phones
•Transmitting & receiving messages using a telephone switchboard
•Processing reservation and cancellation requests
•Balancing payments and postings to house accounts
•Maintaining in-house guest accounts
•Keep records of room availability & guest accounts using the Five Star Property Management System
•Compute bills, collect payment, & make change for guests payments
•Accurately posting any and all related charges to guest and group accounts
•Answer any inquiries regarding rates, hotel facilities and Town amenities
•Understand, Participate in and execute emergency procedures as necessary
•Perform other related duties as directed by the Front Desk Manager
Total compensation for this position is dependent upon skills, experience, and attitude. We offer a variety of company benefits and career development opportunities.
If you are a hospitality professional who is passionate about customer service excellence, are creative and energetic, and looking for a career with a dynamic company, The Sawridge Inn and Conference Centre is Your Natural Choice for promising career opportunities in the hospitality industry. Please reply by DATE to:
ATTN: Human Resource Coordinator
9510 - 100th Street PO Box 7290
Peace River, Alberta T8S 1S9
Phone:(780) 618-2552
Fax: (780) 624-4855
Email: x.xxxxxxx@xxxxxxxx.xxx.xxx
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