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RHP Placement
 
Inside Technical Sales Representative
 

SUMMARY
The Inside technical sales Representative is responsible for achieving inside sales goals by obtaining and filling orders, creating customer satisfaction, and adding value to the customer's buying experience. 
 
KEY RESPONSIBILITIES
Generate new and repeat sales by providing product and technical information in a timely manner ;
Determine customer requirements and expectations in order to recommend specific products and solutions ;
Recommend alternative products based on cost, availability or specifications ;
Present price, credit and terms in accordance with standard procedures and customers' profitability profiles ;
Accurately process customer transactions such as orders, quotes or returns ;
Provide accurate information regarding availability of in-stock items ;
Obtain accurate information from vendors relating to shipment dates and expected dates of delivery ;
Proactively recommend items needed by the customer to increase customer satisfaction and improve transaction profitability ;
Increase sales and average order size by means of cross-selling,  add-on sales and offering promotional sales items ;
Educate customers about terminology, features and benefits of products to improve product related sales and customer satisfaction ;
Monitor scheduled shipment dates to ensure timely delivery and expedite as needed ;
Contact customers following sales to ensure ongoing customer satisfaction ;
Fill requests for catalogs, information or samples ;
Remain current on consumer preferences, changes in local codes and product developments by attending sales meetings, vendor training, trade shows or reading trade journals ;
Setup and maintain customer files ;
Communicate trends in customer satisfaction or dissatisfaction ;
Manage time effectively, meet personal goals and work effectively with other members of the distribution team ;
Communicate to the purchasing department unexpected increases or decreases in demand for products
Assist in scheduled physical inventory counts ;
Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software ;
Follow company policies and procedures ;
Present a professional image at all times to customers and vendors ;
Perform other duties as assigned.
 
SKILLS
Knowledge of bearing and power transmission products and components ;
Demonstrated success in growing sales ;
Delivers superior customer service ;
Handles difficult customers situations with diplomacy and tact ;
Positive attitude and professional image ;
High energy ;
Works productively with a wide range of people - a team player ;
Technical expertise and knowledge of company products ;
Excellent organizational skills ;
Superior listening and presentation skills ;
Knowledge of office, Internet and distribution software ;
Ability to multitask ;
Motivated and self-directed ;
Problem-solving and analytical ability ;
Accuracy and attention to detail ;
Demonstrates a desire to succeed - learns quickly ;
High level of integrity ;
College diploma and/or equivalent sales experience in related industries ;

 
 

 
Date: March 22, 2014
City/Town:Sherbrooke
Location:QC/Sherbrooke
Wage/Salary: To be discussed
Start: asap
Duration: Permanent
Type: Full Time
How to apply:Rxxxxxxxxxxxx@xxxxx.xxx
Company: RHP Placement
Contact: Jonathan Faucher
Phone:
Fax:
Email:

Eligibility note:

It is unlawful to employ a person who does not have permission to live and work in Canada. Unless the advert states otherwise, please ensure you have this permission before applying.





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