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Queue IT Professionals
Project Manager

• Manage the execution of project, including:
• Documenting scope of project definition and control.
• Obtain development, QA and documentation estimates and validate estimates.
• Negotiate timelines as required, either internally or externally
• Prepare pricing calculation and present to sales.
• The formation and execution of application development plans.
• On-time execution of pilot; roll out, training and support plans.
• Chairmanship and arrangement of effective project meetings as required.
• Document out-of-scope changes within a project.
• Manage the change as part of the overall project.
• Prepare Change Management form, obtaining development and test durations.
• Present Change Management form to customer and obtain approval.
• Update project schedule to accurately represent new project dates as a result of the requested change.
• Manage projects ensuring tasks are completed "On Time" in a manner consistent with the company's project management methodology
• Effectively interact with other departments including the sales team when initiating projects, ensuring that all parties are fully and correctly briefed in all project requirements. Create all project-related documents including:
• Project Scope Documents
• Project Management Plans
• Project Schedules
• Risk Registers
• Mitigation Strategies
• Monitor and report on project activities and provide relevant management updates to both internal and external stakeholders
• Project meeting minutes
• Risk register
• Project status reports
• Utilizing Microsoft Project, the Project Manager shall:
• Summarize and report all schedule and cost variances.
• Escalate schedule issues when appropriate.
• Serve as the lead liaison between Sales, Development, Finance, Operations and Service
• Track major Sales, Development, Finance, Operations and Service, and Customer issues, and ensure they are resolved in a timely manner.
• POS hardware, software and peripherals
• Work with all internal departments to ensure the customer’s technical needs are represented appropriately and their timelines are met.
• In the event of customer escalations, document the history of the project and issues within a project or customer account. Incorporate solutions in the project plan and present to Sales Executive to determine resolution possibilities.
• Technical Support: Act as customers single point of contact for Technical issues: o Assist in the management and resolution of technical issues such as configuration,
• Provide expertise and support to external and internal stakeholders/customers on the following: POS hardware, software, peripherals, and Terminal Management Systems.
• Manage and drive to resolution technical issues, such as configuration checks, platform questions, and software download requests.
• Assist technical support and/or development in developing and deploying solutions that are creative, efficient, and effective
• Adhere to the company’s processes and procedures to report customer defects and issues to technical support and/or development
• Provide coordination of fault isolation between a for use in problem determination.
• Disseminate information to appropriate parties.
• Pre Sales Support: Provide pre and post-sales support and technical consultation to sales staff, technical support and product management. Act as the technical liaison between the company's partners - VARs, ISVs and distributors -- and the company’s ISOs, Acquirers, development, sales, and product management.
• Perform other job-related duties as assigned

• Ability to deliver projects on time
• Ability to effectively handle multiple projects
• Work effectively with other departments ie tech support re production issues
• Manage customer expectations and keep scope creep to a minimum
• Customer satisfaction
• Ability to chair meetings with internal and external participants in an orderly and effective manner
• Analytical
• Logical
• Good presentation skills
• Able to chair meetings with both external and internal parties
• Ability to write concise minutes
• Well-spoken and exhibit concise written skills
• Ability to translate technical information to the non-technical and vice versa
• Self-starter who requires minimal direction from Management
• Able to know when and how to share sensitive information with customers
• French beneficial but not required
• Proficient in secure payment solutions primarily in retail enironments
• PMP beneficial but not required
• Proficient in troubleshooting and problem resolution
• Understanding of various communication protocols including, RS232, USB, TCPIP and RS-485
• General Understanding of various encryption standards and concepts in the secure payment industry including Master/Session, DUKPT, DES and Triple DES
• Understanding of security requirements within the payment industry such as: EMV, PA DSS, PCI-PED and PCI-DSS
• Hardware experience with POS peripherals, PCs, Servers and common POS retail workstations and back office solutions
• Understanding of wireless protoco

Date: September 8, 2014
Wage/Salary: $90K
Start: asap
Duration: ft
Type: Full Time
How to apply:email
Company: Queue IT Professionals
Contact: Ross Pestell

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It is unlawful to employ a person who does not have permission to live and work in Canada. Unless the advert states otherwise, please ensure you have this permission before applying.

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