Manage the execution of project, including:
Documenting scope of project definition and control.
Obtain development, QA and documentation estimates and validate estimates.
Negotiate timelines as required, either internally or externally
Prepare pricing calculation and present to sales.
The formation and execution of application development plans.
On-time execution of pilot; roll out, training and support plans.
Chairmanship and arrangement of effective project meetings as required.
Document out-of-scope changes within a project.
Manage the change as part of the overall project.
Prepare Change Management form, obtaining development and test durations.
Present Change Management form to customer and obtain approval.
Update project schedule to accurately represent new project dates as a result of the requested change.
Manage projects ensuring tasks are completed "On Time" in a manner consistent with the company's project management methodology
Effectively interact with other departments including the sales team when initiating projects, ensuring that all parties are fully and correctly briefed in all project requirements. Create all project-related documents including:
Project Scope Documents
Project Management Plans
Monitor and report on project activities and provide relevant management updates to both internal and external stakeholders
Project meeting minutes
Project status reports
Utilizing Microsoft Project, the Project Manager shall:
Summarize and report all schedule and cost variances.
Escalate schedule issues when appropriate.
Serve as the lead liaison between Sales, Development, Finance, Operations and Service
Track major Sales, Development, Finance, Operations and Service, and Customer issues, and ensure they are resolved in a timely manner.
POS hardware, software and peripherals
Work with all internal departments to ensure the customers technical needs are represented appropriately and their timelines are met.
In the event of customer escalations, document the history of the project and issues within a project or customer account. Incorporate solutions in the project plan and present to Sales Executive to determine resolution possibilities.
Technical Support: Act as customers single point of contact for Technical issues: o Assist in the management and resolution of technical issues such as configuration,
Provide expertise and support to external and internal stakeholders/customers on the following: POS hardware, software, peripherals, and Terminal Management Systems.
Manage and drive to resolution technical issues, such as configuration checks, platform questions, and software download requests.
Assist technical support and/or development in developing and deploying solutions that are creative, efficient, and effective
Adhere to the companys processes and procedures to report customer defects and issues to technical support and/or development
Provide coordination of fault isolation between a for use in problem determination.
Disseminate information to appropriate parties.
Pre Sales Support: Provide pre and post-sales support and technical consultation to sales staff, technical support and product management. Act as the technical liaison between the company's partners - VARs, ISVs and distributors -- and the companys ISOs, Acquirers, development, sales, and product management.
Perform other job-related duties as assigned
Ability to deliver projects on time
Ability to effectively handle multiple projects
Work effectively with other departments ie tech support re production issues
Manage customer expectations and keep scope creep to a minimum
Ability to chair meetings with internal and external participants in an orderly and effective manner
Good presentation skills
Able to chair meetings with both external and internal parties
Ability to write concise minutes
Well-spoken and exhibit concise written skills
Ability to translate technical information to the non-technical and vice versa
Self-starter who requires minimal direction from Management
Able to know when and how to share sensitive information with customers
French beneficial but not required
Proficient in secure payment solutions primarily in retail enironments
PMP beneficial but not required
Proficient in troubleshooting and problem resolution
Understanding of various communication protocols including, RS232, USB, TCPIP and RS-485
General Understanding of various encryption standards and concepts in the secure payment industry including Master/Session, DUKPT, DES and Triple DES
Understanding of security requirements within the payment industry such as: EMV, PA DSS, PCI-PED and PCI-DSS
Hardware experience with POS peripherals, PCs, Servers and common POS retail workstations and back office solutions
Understanding of wireless protoco