Key Responsibilities
Customer Relationships/Support
Handle all issues raised by assigned customers and endeavor to get them resolved in a timely manner.
Troubleshoot customer problems as assigned
Prepare and deliver training programs to customers as assigned
Maintain productive business relationships with assigned clients and provide superior customer support.
System Implementation
Participate in implementation projects, conduct testing, training and other support functions as assigned.
Software Testing
Perform quality assurance and regression testing on new products, product enhancements and program fixes.
Prepare/update documentation as appropriate.
Provide training as required.
Required Skills
Ability to foster and develop productive business relationships internally and across different organizations
Demonstrated history of customer service and commitment to service excellence
Analytical with excellent problem-solving abilities and the ability to prioritize competing demands
Excellent communication (written and verbal), interpersonal and presentation skills
Flexibility and the ability to operate effectively in a dynamic environment
Competency with using banking software, MS Office Suite and the ability to quickly learn other software applications
Experience:
A minimum of 3-5 years experience in banking is required.
Experience working in a service-oriented organization supporting banking technologies is a plus.
We offer a competitive compensation package and a benefits package that includes medical, dental and vision insurance paid 100% by the company, a generous vacation/ holiday/sick leave policy, life insurance; long-term disability; and an RRSP with a company contribution. We have a relaxed work place in a friendly atmosphere and our offices provide a comfortable environment with free parking in southwest Toronto
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