Objective:
To provide superior external and internal client service.
Responsibilities:
Conducting telephone interviews with the general public using computer-assisted and/or paper surveys and research questionnaires; ensuring respondents meet eligibility requirements; reading the survey and research questionnaire scripts verbatim; using effective interviewing techniques as required; recording respondents’ answers accurately; and completing clerical and/or other duties as required.
Proven Skills, Knowledge and Experience:
Written and oral communication; computer; client service; listening and learning; quality assurance; some previous call centre experience.
Attributes:
Enthusiasm, reliability, maturity, integrity, consistency, adaptability, flexibility, dedication, motivation and professionalism
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