Cardholder Inquiries Coordinator
This position is responsible for investigating transaction issues of cardholders while providing excellent customer service. You are a problem solver, adept at dealing with customer service issues, have strong communications skills, and excellent telephone skills. You enjoy research and reporting and have attention to detail. You have a minimum of two years experience in a call centre environment.
Responsibilities:
• Researching customer transactions for errors
• Providing regular updates to customers on the status of their inquiries and advising them of the outcome
• Liaising with Financial Institutions
• Processing financial adjustments
• Ensure the timely closure of all inquiries
• Accurate and detailed record keeping of all inquiries
• Successful execution of scheduled daily processes
• Any other duties as necessary
Education
College Certificate or Equivalent Experience
Experience
Minimum of 2 years Call Centre experience is essential
Financial adjustment processing
Working in a fast-paced environment
Threshold Financial Technologies Inc. is Canada’s leading provider of ABM network management and transaction processing services to financial institutions and retailers, and is consistently at the leading edge of the industry, both in terms of technology solutions and customer service. Threshold’s team is comprised of experienced, dedicated individuals who believe in making a difference.
Threshold is an equal opportunity employer. While your interest is appreciated, only those selected for an interview will be contacted. No telephone calls please. Threshold offers a competitive compensation package including benefits and a company matched RRSP plan; Employee Assistance Program; an on-site workout room and a caring company culture.
Email: xxxxxxx@xxxxxxxxx-xxx.xxx
Fax: (905) 678-1689
www.threshold-fti.com
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