Group Accountabilities
The IT Control Processes’ group’s mandate is to provide the Company with:
1. Thought Leadership
§ IT Security Management Processes (ITIL)
§ IT Service Management Processes (ITIL)
§ Risk Management as it pertains to IT Service Management
2. Project Management:
§ Leadership in Project Management as it relates to IT Security & IT Service Management
3. Operational:
§ Management of the IT Security Management, IT Change Management, IT Problem Management and IT Service Continuity (DISREC) processes
The group provides this service in the following areas:
1. Processes:
- Provides and promotes an understanding of Industry Best Practices
- Provides an understanding of how the company IS/IT is architected
- Adopts Best Process Practices as they apply to IT Security Management, IT Service Continuity, IT Change Management & IT Problem Management
2. Project Management:
- Provides clear understanding of Project Management methodologies
- Applies the methodology to projects run within IT Control Processes
3. Operational:
- Provides training/awareness across the IT organization for IT Security Management, IT Service Continuity, IT Change Management & IT Problem Management
- Monitors compliance and quality
The value of this group is that it brings a process-based approach to the running of IT Services. This enables the capability to benchmark, define measurements, hence running the IT Services effectively, efficiently and securely.
Specific Accountabilities
· To provide coordination and support of the relevant IT Service Management/Security Management control processes by using technical, analytical and project management skills. This position is viewed by the organization as a catalyst to effect change by utilizing strong leadership attributes.
Primary roles include:
· Design, document & implement efficient IT Service Management relevant processes & procedures and Security Management processes
· Manage projects run within IT Control Processes
· Coordinate activities within the groups and between the stakeholders as applicable. Manage timeframes and deliverables. Act as an expert within the groups.
· Prepare Business Cases, Project Charters & Project Plans.
· Manage IT Service Continuity plans, documentation, budget, vendor contract & regular validation testing to ensure complete preparedness for recovery of existing and new IT services
· Review and optimize internal processes as needed. Apply new ideas/modifications to the supporting tools. Review and optimize metrics. Review & optimize reporting.
· Analyze the correlation between Incident, Problem and Change as applicable. Drive the determination of root cause and development of plans to address the root cause at a high level or more detailed level as applicable.
· Document, report and prepare presentations as applicable. Deliver presentations to management as required.
Knowledge/Skill Requirements:
o Strong leadership and project management skills
o Experience in security & service management related projects is desired
o Experience in process design & development
o Good understanding of ITIL processes (Service Support, Service Delivery, Security Management)
o Ability to cross organisational boundaries
o Ability to design and present concepts for change to management at all levels
o Well developed written, oral and presentation skills
o Highly organized individual with ability to multi-task in a high paced environment
o Self-starter with proven ability to work independently, while bringing forward governance/risk issues and/or opportunities, as they pertain to the area of scope
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