Senior Technologist, Production Services (midnight contract)
This position reports to the Senior Manager, Production Services Team which is part of the Technology Infrastructure and Operations (TI&O) Group within Canada IT. The successful candidate will join a team with the primary responsibility for providing on-going operational support, monitoring, management, maintenance and security of the company Production and Canada IT Development environments.

We are seeking a motivated individual with excellent practical experience for this technical operations and support role with a focus on Windows Server 2003, Dell server hardware, Veritas NetBackup 6.x, Cisco network equipment and various monitoring and management tools.

This is a one year contract working position with overnight hours from 12:00am to 8:00am Monday to Friday in our Toronto Data Centre. The successful candidate must be a self-starter, motivated and able to work independently as well as in a team environment. Some after-hours and weekend work may be required to assist with scheduled and unscheduled maintenance/upgrades or as workload dictates.

Required Skill set:

• Experience working in a large enterprise Windows server 2003 and Cisco network infrastructure
• Specific experience building, monitoring, managing and supporting both individual and virtual server using Microsoft tools such as SMS, MOM, ADS, DFS
• Good working knowledge of physical cabling infrastructure (copper and fibre) including racking and cabling server and network equipment.
• Experience with patch management of security updates for all Microsoft products (experience with applying updates to Cisco network equipment an asset)
• Working knowledge of MS cluster environments, IIS Web Server Support, McAfee ePO
• Specific hands-on experience with Cisco LAN/WAN networking technologies such as switching, routing, TCP/IP stack
• Hands-on experience working with data backup technologies with the ability to perform backups and restores (specific experience with Veritas NetBackup and StorageTek an asset)
• Ability to accurately manage documentation related to supporting the teams operational functions
• Experience coordinating remediation efforts with prime hardware vendors for servers and WAN links
• Ability to learn new technologies quickly by applying previous experience
• Effective practical technical troubleshooting skills
• Must have strong verbal and written skills and able to manage multiple priorities simultaneously
• Ensure prompt escalation of all issues affecting Production Services and its team members
• Develop detailed task lists associated with daily operational and project related work
• Good organizational skills with attention to detail;
• Ability to manage pressure and deadlines


Qualifications:
• Must have 3-5 years practical experience in an enterprise environment as a technologist implementing and supporting Windows 2003 Server, Intel server hardware platforms, and data network services
• Microsoft Certified Systems Engineer (MCSE) an asset
• Experience working in a 7x24 environment
Education / Certifications:

• Degree - BA/B.SC or equivalent industry experience
• Microsoft Certified Systems Engineer (MCSE) - Windows 2003 desired or equivalent industry experience
• Certified Information System Security Professional or MCSE with Security specialty desired

Teamwork and Leadership:

Being a solid team player is essential to this role. As a Technologist the successful candidate will demonstrate a professional approach towards others and strive to set an example of excellence for other Canada IT teams and team members. He/she will demonstrate commitment in the following ways:
• Work with the all team members to ensure the team’s operational / functional responsibilities are carried out effectively and in timely manner
• Understand and effectively work towards the achievement of the goals, objectives, and direction of the Production Services Team and Canada IT
• Foster a co-operative and productive work environment. Strive for a work environment where cooperative effort is a high priority. Promote teamwork within the Production Services Team and across other Canada IT teams
• Seek opportunities to enhance productivity and efficiency in delivering quality services and solutions
• Present the team’s perspective to other teams in collaborative efforts; demonstrate an ability to listen and understand other team’s perspective and relay back to fellow team members in collaborative efforts
• Ensure that knowledge gained is transferred amongst the team members as well as between TI&O teams
• Positively influence change through example and behavior

Technologies Supported:

The diverse environment supported by the Production Services team includes but is not limited to: EMC Clariion SAN, CDL Disk Library, Cisco Director Class switched fabric, StorageTek Libraries, Intel and RISC based server platforms (Dell,

It is unlawful to employ a person who does not have permission to live and work in Canada. Unless the advert states otherwise, please ensure you have this permission before applying.