The Senior Business Systems Analyst will be the "technical system owner" for all GIS Risk Company applications supported by Corporate Systems. This includes current applications: ARC, LDRPS, PSync and Voltage; and these new applications: WebSense, Identity Company, and Records Company. The purpose of the role is twofold:
1) Day1 project activities lead by GIS Risk Company
2) Ensure the Day2 operational and administrative activities are executed as expected.
Key Accountabilities:
Ownership of existing and new global IS risk company applications. Ie. The candidate ensures that the application continues to perform to the level expected by the customers and users via these accountabilities:
1. Responsible for day-to-day support which may entail routing problems to appropriate technical personnel, or resolving with vendor.
2. Candidate is required to be highly independent and self-driven. Issues, opportunities, solutions will not be readily apparent and the candidate must have the relationships, drive, experience to identify both tactical and strategic solutions.
3. Ensuring day-to-day administration is executed effectively
4. Co-coordinating and influencing of users in multiple business units on a global basis is required. Candidate must identify consistent, efficient processes and constantly tune these processes to improve service and reduce costs.
5. Plan and manage the resources, in a matrix environment, that are required to fulfill your responsibilities
6. The workload in these disciplines is growing and the candidate must be able to 1) build scalable processes so that more work can be done and 2) recognize when this is impossible and identify solutions to handling growing workload. For example, identify work that can be done at the Business Unit rather than corporate level.
7. Participate in all GIS-RM projects that impact on a corporate systems application.
8. Ensure that Day 2 support is planned, that transition is planned, and that the necessary capabilities and capacities are in place after implementation.
9. In 2008-2009 there are projects to add applications, as well as projects to stabilize existing applications. The candidate is expected to be hands-on - identifying activities that should be added to the project based on their experience, and strategic - speaking up when they see the project is at risk of not ultimately delivering the required business function.
10. The Business Analyst will execute activities assigned to them by GIS Risk Company as part of the project.
Additional information:
Global Information Systems Risk Company (GIS-RM): is responsible for identifying needs, requirements and performing "Day 1 development" for applications supporting their business function.
Corporate Systems: is responsible for providing "Day 2 support" to Global Information Systems Risk Company (GIS-RM) - this means day-to-day support and administration of applications owned by GIS-Risk Company, much the same way that Corporate systems provides support to other customers, for example, Reinsurance or HR. Corporate Systems supplies a customer relationship company (CRM) role, executed by the AVP, Corporate Systems, and also fills the support and administration roles. It is these latter roles (support and administration) that require a new Business Analyst position to be created.
The scope of this role is very broad and includes contact with all divisions of Manulife on a global basis. The customer of the application (GIS-RM) is based in Toronto, and the users are spread globally. Global users may have difficulty in understanding the roles (the business unit, Corporate Systems and Risk Company roles) and the BA in Corporate Systems will need to work with Risk Company and the Business units to alleviate this risk.
(Knowledge/Skills/Competencies):
Knowledge:
• Post-secondary education or equivalent work experience in the financial services industry, with focus on Risk Company applications.
• Awareness and understanding of the business drivers and functionality of applications that would be used for compliance and risk company
• Broad understanding of these disciplines: information security, business continuity, privacy, disaster recovery, compliance.
• The candidate will be required to leverage their knowledge to hit the ground running with Risk Company activities.
• A high-level understanding is required - why are these disciplines important - and be able to explain this to customers and sr. company.
Experience:
• 5+ years progressive business analysis experience
• Business Analyst in related topic areas, executing requirements gathering and testing phases of project life cycle
• Expert knowledge in business analyst practices and Risk Company disciplines
• Vendor company -- liaising between the vendor and the business
• Leadership (informal or formal.)
• The successful candidate will be required to mentor junior team members and execute leadership skills without a direct reporting relationship.
Skills and competencies:
• Excellent proble |
