This person will be responsible for promoting the client’s products and promotions, and increasing the sales of these products and services to current and prospective customers.
Will also be able to provide insight and solutions to technical queries, account information and general services questions that customers may raise.
Skills, knowledge, attributes & relevant work experience
to hire a Customer Service Representative for our Call Centre with minimum 1 yr experience in a call center and/or customer service / sales environment. This Candidate is energetic, dynamic and passionate about Customer Service and Sales.
Lead the growth of revenue through effective sales and customer retention techniques.
Percent of Job: 33%
Working collaboratively with other Customer Service Representatives and Call Centre Leaders, the successful candidate will become proficient in their understanding of the client’s products/processes/systems, and will also share their knowledge with others.
Accountable for continuously providing exceptional customer service and meeting monthly performance objectives, including sales targets, call quality, and call handle time.
Percent of Job: 33%
critical core competencies
Customer Service (Internal/External)
Provides a high level of service and responsiveness to customers, both internal and external
Ensures follow up on outstanding issues or questions
Verbal Communication
Communicates openly at all levels
Builds positive working relationships
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