My client is well-established in the printing and consulting industry. They are looking for a Bilingual Business Support Representative (Customer Analyst) to work in their Montreal location. The working hours are 8:30am-5pm Monday to Friday. This would be a 1 year contract position with a strong possibility of extension.
If interested in this position, please click on the link below to be directed to our website to apply. If the link does not work copy and paste it into the browser address bar.
https://www.stafftrak.net/ApplyOnline/teamrecruiter.web?tt=JD&jobid=000882
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Essential functions:
As a BSR (Customer Analyst/Fulfillment Analyst) you will work in the Business Support Center. You will be responsible for the facilitation, coordination and administration of customer orders from ‘order signing’ to the initial invoicing of the contract. While working in a fast paced environment and managing multiple priorities, you will ensure that orders signed by the company’s customers meet company guidelines and that the initial invoice sent to the external customer is accurate. You will interface with external Customers
the company’s Sales Organization, Customer Service, Equipment/Supply, Distribution Centers, Customer Administration and external equipment delivery suppliers to complete your tasks efficiently and effectively. As well, you will guarantee internal and external customer satisfaction. You will support the company’s sales teams in submitting orders that are legally valid meeting the company’s and Customer requirements.
The BSR must ensure that internal control requirements and revenue recognition rules are enforced.
Responsibilities:
- Enter equipment orders into computer system
- Interface with the company’s Supply and Logistic organization ensuring equipment order validity and equipment availability
- Coordinate equipment and supply deliveries with external carriers to meet negotiated Customer requirements
- Provide process enquiry support to Sales and Services personnel as well as Customer Administration and Head Office co-suppliers
- Assist in the management of various reports
- Establish Customer Satisfaction with each transaction.
Requirements/Qualifications:
- Bilingualism in French and English is mandatory
- Ability to manage multiple priorities simultaneously with a sense of urgency
- Excellent organization skills and keen attention to detail
- Fast learner with the ability to retain & apply knowledge
- Superior interpersonal and communication skills
- Self-starter attitude with the ability to work independently in high pressure situations
- Computer / Keyboard skills - with a comfortable knowledge of Windows and related application
- Bachelor's Degree (minimum requirement)
- Ability to work in a fast-paced and stressful environment
- Ability to work independently with minimal supervision as well as in a team setting
- Ability to understand and memorize key processes and procedures
- Overtime hours may be required as needed
We thank all applicants for their interest. Only those who meet the qualifications will be contacted through telephone/email. You are encouraged to register with us in our database to be considered for future positions available.
Have a great day.
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The job will be posted until the probationary period has expired.
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