Engagement Manager - Toronto
Our client is a fast growth vendor of networking solutions to the large enterprises in N. America and Europe. The Engagement Manager will be responsible for a group of customers to ensure successful implementation and adoption of clients software platform and ongoing client relationship management. The successful candidate will manage multiple projects and provide guidance to staff. The Engagement Manager will perform basic design and configuration of our clients system along with documenting each step of the implementation process. The individual will become proficient in defining and implementing custom business processes, workflows, and contract templates.
Experience and Skill Requirements:
BS Computer Science or equivalent degree or MBA preferred.
Minimum 5-7 years software package implementation consulting experience.
Extensive project management experience (4 years minimum).
Minimum 3 years business process analysis and re-engineering experience.
Excellent communication skills (verbal and written).
Excellent organizational, time-management, and follow through skills.
Strong analytical and problem solving skills.
Strong client relationship management skills.
Consistent track record of meeting project budget and delivering milestones on time.
Must be located near a major airport.
Willingness to work from home office when not traveling.
Self-motivated, disciplined, and able to work independently.
Able to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative and team oriented environment.
Previous Big 5 / Big 4 or equivalent consulting / professional services experience (i.e., Accenture, BearingPoint, Deloitte Consulting, KPMG, Pricewaterhousecoopers, CSC Consulting, CGI-AMS, EDS, IBM Consulting, Ciber, etc.).
Supply Chain, CRM, ERP implementation experience preferred.
Familiarity with the following technologies is a plus: WebMethods, Actuate, SQL and integration experience using Web services.
Willing to travel 50%+
Responsibilities:
Primary point of contact and communication, both internally and with the Client for all post sale implementation activities and client readiness.
Knowledgeable about all financial details impacting the engagement including:
Details of SOW’s
Time and Expense Reporting for all staff and for any partners assigned to the engagement.
Partner with Sales to define Account Services Strategy to embed the technology into the client’s infrastructure, drive to successful adoption, and coordinate post implementation relationship.
Owns the Engagement Project Plan.
Coordinates with client program work plan.
Staffing and resource coordination
Pre-sales support
Gathering, validating, requirements sign-off, and deliverables.
Maintain quality client relationships & trusted business advisor.
Administration of Best Practices. Solutions Strategy. And Client Advocacy.
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