Our client a leading supply company located in GTA is seeking a Customer Service Representative.
Essential position responsibilities include:
-Process customer orders, quotes and other requests in a timely accurate manner. Return all phone calls within 24 hours. Offer “Specials” etc to customer (up sell); establish and maintain customer and company relationships
-Responsible for customer follow up; B/O’s, promotions, price changes and maintaining customer contract pricing.
-Work closely with Sales Team: helping with quotes, stock status, customer back order etc; liaison between the sales representative and the customer.
-Assist with Customer inquiries: follow up on order status, price checks, fax price lists / quotes, order returns / credits
-Work with other departments ie. A/R for credit or order questions, purchasing, warehouse
-Other individually assigned departmental responsibilities
Job Specifications include:
DIRECTION RECEIVED
-Some procedures
-Most work done with little or no supervision
DECISION MAKING
-All decisions will definitely have financial and customer relations impact.
-Decisions are based on information at hand and certain criteria.
ACCOUNTABILITY
-Accountable for accuracy and timeliness of order entry.
-Shared accountability for good customer relationships.
RELATIONSHIPS
-Daily interacts with Sales Team, Warehouse personnel, Purchasing and A/R (Credit)
-Daily interacts with customers
Interested applicants should have:
EDUCATION/EXPERIENCE
-High School diploma
-At Least 2 Years prior industry/customer service experience
-Good Computer Skills
-Good Communication Skills, both verbal & written
-Detail Oriented
COMPLEXITY/ANALYSES
-Must be able to prioritize.
-Must be organized and detail oriented
-Must be able to problem solve
-Must be a good listener
-Able to work with limited supervision
-Must be able to work well in a Team environment
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