Customer Service Associate
Convergys is an industry leader whose global strength is derived from the diversity of our workforce.
Follow a path you’ll feel good about, for the foreseeable future, by bringing your communication skills to Convergys, a stable & growing $2.8 billion leader in relationship management.
Job Summary
Team members receive inbound calls in a call centre environment, independently resolving customer complaints, concerns, and inquiries.
Job Requirements
Completed Grade 12 education or equivalent
Excellent customer service skills
Superior oral communication skills
Computer knowledge
Ability to obtain a successful criminal record check.
Work Environment
Team members are seated at a workstation for their entire shift with the exception of breaks or lunch.
Team members are not assigned their own workstations.
Calls are received via a headset and customer account information is accessed via computer.
The dress code is casual; Convergys encourages a scent-reduced environment.
Hours of Work
The customer service centre operates from 7:00 am to 12:00 midnight, 7 days a week.
Full time team members normally work 5 shifts per week. Scheduled days off change per week.
Weekend and Holiday work is involved
Schedules do change based upon business needs; flexibility is required.
Training
The training period is two to eight weeks in duration and is full-time, Monday to Friday (some exceptions apply).
Absences in training are not permitted.
Training must be completed successfully.
Compensation
Team members are paid $10.00/hour + shift premiums.
Any hours worked past 6pm are eligible for evening shift premium of additional $0.25/hr; weekend shift premium of additional $1.00/hr!
! ! NEW ! ! We now offer Pay for Performance ! !
Full Benefits after 3 months, including: Medical Benefits, Dental Benefits, Life Insurance Benefits, Group Insurance Benefits, Vision Care Benefits.
We also offer:
Tuition Reimbursement
Performance Incentives
Casual, Fun Work Environment
Employee Stock Purchase Plan
Discounted ECOPASS
Advancement Opportunities
Opportunities exist! Team members must complete the training period and the 90-day probationary period before they can apply for posted positions.
Employees must meet the specific requirements of the posted position to be eligible for testing or an interview.
How to apply:
By Mail:
1670 Heron Road
Ottawa, Ontario
K1V 0C2
In Person between 9:00 and 17:00:
1670 Heron Road
Ottawa, Ontario
K1V 0C2
By Phone: between 9:00 and 17:00: (613) 667-1000
By Fax: (613) 667-1100
By E-mail: xxxxxx.xxxxxxxxxxx@xxxxxxxxx.xxx
Online: http://www.convergys.com
Business Profile: Convergys is a global leader in customer care, human resources and billing services. We have been named a Fortune Most Admired company for 7 years.
Web Site: http://www.convergys.com
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