Dear Madam/Sir, Recently, I delivered, managed and completed a Service Desk and Business Intelligence (Objects) solutions project to a group of hospitals in Phoenix - Arizona. The Hospital aimed at using one solution to support IT, medical and general maintenance group of users with different issue backgrounds. During my career, I have built a wide range of knowledge, expertise and experience that I can employ to assist and lead in Service Desk daily usage and manning, monitoring, management and implementation in a variety of industries while main objective being customer satisfaction and productivity. With the extensive knowledge I have in Service Desk technology and Service and Support processes , I believe I can be a great fit in Service and Support operation. Accepting challenges is the foundation of my life experiences and something I do with confidence. You will find me a totally committed individual with pride in being direct, spontaneous and communicative. I will appreciate the opportunity to meet and further discuss my qualifications and your Service Desk Officer position.