In addition to applicable skills, it is my sincere belief that some of my unique experiences on a more personal level have allowed me to develop traits that would be an asset to your organization. First dealing with staff, students and administrative staff has required impeccable judgment and a high degree of professionalism, as one is constantly shifting roles in working with students, staff and administration. Similarly, the fields I have worked in have given me the opportunity for interpersonal interaction with people from diverse cultural, socioeconomic, and racial backgrounds, thus providing me with a multicultural awareness. In addition to the broad skills of relationship building and professionalism, I believe I could make a viable contribution in terms of more hands on skills as well. Due to my work experience I have developed strong research, analytical, problem-solving skills, judgment, organization, customer service and strong oral/written communication skills that allow me to complete my work effectively. I have encountered high pressure situations where I had to perform at a higher level than required. Furthermore, through educational courses and training, I have acquired additional skills, including excellent research and analytical skills, which allow for a higher quality of work. In my previous work experience I was able to work with staff (500+ employees) on a one-on-one basis and in a group environment. I was able to provide technical support either over the phone or in person. This support included developing and conducting end-user training along with preparing documents for end user. I have provided staff and students with many training sessions on different PC software and hardware topics and provided individual