A skilled and knowledgeable business professional with extensive experience in Human Resources and Operations Management across the Retail sector (DIY, fashion, sports gear, cosmetics, department and home entertainment, etc.), who has developed the skills required to achieve and exceed business objectives, while being a highly effective coach and mentor with a record of establishing high levels of employee loyalty and employee success, and able to work effectively with both internal and external customers to ensure the ability of staff and managers to accomplish their day-to-day activities while providing a superior level of customer service and satisfaction. Key areas of expertise include: Team Leadership & Human Resources Manager – A dynamic team leader dedicated to fostering a culture of personal achievement and development that also achieves the highest possible rewards for the company. Communications and relationship building - Highly skilled in building productive relationships and managing effective communications with senior managers, staff, colleagues, customers and the public. Organizational Leadership - Proven success in leading strategic initiatives to achieve organizational excellence in the highly-competitive retail sector; skilled in leading teams through times of organizational change. Sales and Marketing: Demonstrated success in managing sales and marketing in the retail environment. Financial Management: Fully experienced in managing budgets in the order of $70 million.