OBJECTIVE Obtain an IT System Analyst / Technical Support position within an organization where I can contribute to the goals and objects of the company and bring my professional experience, knowledge growth and career advancements. HIGHLIGHTS OF QUALIFICATIONS • Security Clearance. • Experience in providing 2nd and 3rd level technical support to external customers and internal groups of an organization. • Quality Assurance (QA), product testing and verifications. • SharePoint (MOSS 2007, WSS 3.0) implementation, administration and support. • Database Administration and support, scripting. (MS SQL 2000 / 2005 / 2008, Oracle). • Virtualization technologies (Microsoft Hyper-V, Microsoft Virtual PC 2007 and Virtual Server 2005, VMware). • Microsoft Windows System administration (Microsoft Server 2000 / 2003 / 2008). • Cisco network administration (Cisco Catalyst 29xx, 35xx switches, 26xx, 28xx, 38xx routers). • Experience in Enterprise Content Management (ECM) technologies. • IT infrastructure, network security and configuration support. End user desktop, hardware and software support. Printer support and troubleshooting. Data and file management, product inventory. • Microsoft (MCP, MCSA), Cisco (CCNA) and CompTIA (A+, Network +) certified. • Strong customer service, analytical and problem solving skills. Ability to set priorities, to meet deadlines, and manage time. • Fluently Bilingual: English and Russian.