Having completed a MBS in E-commerce has helped me build a strong foundation in strategic analysis and quantitative techniques for understanding business problems that exist in the virtual infrastructure. Nearly all of my engagements were strategic assignments which forced me to understand business constraints not only from an internal perspective but also in light of changing industry parameters. I believe this position would ideally fit both my academic and work experience to date, having both IT and business experience In several years of professional technical support experience, I received several unsolicited emails of commendation from customers for excellent customer service.