Skills, responsibilities, abilities:  arranging travel;  organizing meetings and appointments;  delegating work and workload planning;  ordering stationery;  dealing with post and emails;  writing reports;  supervising the work of clerical and secretarial staff, monitoring the workload and work rate;  liaising with members of the senior management team;  keeping personnel records;  organizing the recruitment of new staff;  chairing meetings;  controlling the office budget;  dealing with complex queries and complaints on the telephone, by email and in person;  conducting appraisals and maintaining appraisal records;  administering payroll systems;  discussing problems with staff;  dealing with a wide range of human resource issues;  meeting with senior managers to review office performance;  devising and conducting induction programmes;  ordering office furniture;  organizing office maintenance and repair work;  supervising the implementation of new office systems;  arranging for health and safety equipment to be tested on a regular basis;  Reviewing and updating health and safety policies.