Box Office Agent

Greater Vancouver, British Columbia 31 March

Pacific National Exhibition

  • Description

    Event-based year-round
    Wage & Pay Grade: $15.41/hour (PG 28A); plus 10% in lieu of benefits and vacation
    Date Posted: March 21, 2019

    Who we are…
    The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 108 year old, non-profit organization has an annual operating budget of $48 million dollars and generates revenue through four activity streams: the 15 day annual summer Fair which averages 800,000 guests each year, Playland amusement park which welcomes 375,000 guests annually including Fright Nights, year-round events including concerts, trade shows and film, cultural and community events. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and being the best we can be.

    We are looking for hard-working and motivated individuals to join our PNE Box Office Team and work under the direction of the Ticketing Manager.

    The PNE’s Ticket Leader Box Office offers premier ticketing services for concert promoters, bands, professional sports teams, arenas and other venues. Box Office staff are responsible for day to day operations of various events at the PNE such as, Concerts, Events, Tradeshows and any other events operated by the Ticket Leader Box Office. If you have a passion for the events industry, than this is a perfect opportunity for you!

    Why join our Team?
    • Exhilarating and fun-loving culture
    • Flexible work environment
    • Be a part of the growth of one of Vancouver’s most iconic institutions
    • Join a diverse, passionate and enthusiastic team
    • Ranked in the top 15 as one of BC’s most loved brands – BC Business 2017 & 2018
    What will you do this year?
    In your role as a Box Office Agent, your primary accountabilities will be to:
    • Conduct in-person and by-phone ticket sales using the Paciolan ticketing software which includes booking seats using a manifested seating map and ensuring patrons are informed of where their seat location is for their selected event.
    • Respond to patron inquiries regarding any information related to ticketed events such as: building information, directions, event seating, ticketing, parking and general concerns during the sales process
    • Maintain a current working knowledge of all events, services, and procedures by reviewing event information sheets and any other communication regarding event updates
    • Describe venue layouts and seating locations to patrons when answering inquiries
    • Balancing and accounting for cash and charge/debit receipts for daily sales transactions
    • Entering new patron’s information into the database following policies and procedures established by the Center and updating existing patron information as necessary
    • Organizing and distributing “will call” tickets and conducting light administrative duties
    • Call customers to advise of event changes and/or cancellations as required
    • Perform other related duties as assigned

    What else?
    • Must have successful completion of Grade 12
    • Must have experience with cash handling and utilizing POS machines; previous
    experience handling large quantities of money is considered an asset
    • Previous experience with booking seats using a manifested seating map is considered an asset
    • A minimum of one to two years’ work experience in customer service; prior knowledge or experience in box office operations, retail operations or call center operations is considered an asset
    • Must have advanced proficiency with Microsoft Office (Outlook, Word and Excel)
    • Previous experience with ticketing software considered an asset
    • Ability to work in a fast paced environment with changing requirements with ease
    • Ability to work professionally, courteously and tactfully with guests and staff internally
    • Must be able to work a variety of shifts on a part-time basis which includes weekdays, weekends, and evenings
    • Must be available a minimum of 2 shifts per week, one weekday and one weekend
    • Candidates must undergo a Criminal Record Check

    Who are you?
    • Excellent guest service skills
    • Skillful communicator
    • Detail-oriented
    • Strong time-management skills

    Where and when to APPLY?
    Applications can be submitted via the PNE website at and will be accepted until the role is filled.

    Preference will be given to candidates who submit their resume/cover letter before Sunday, April 14. We look forward to hearing from you!

    We look forward to hearing from you!

  • Number of vacancies: 5
  • Requirements

  • Minimum education level: High school
  • Years of experience: 1
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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