Box Office Supervisor

Greater Vancouver, British Columbia 30 June

Pacific National Exhibition

  • Description

    Box Office Supervisor
    Full-time, Permanent
    Wage & Pay Grade: $21.00/hour
    Date Posted: May 24, 2019

    Who we are…
    The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 108 year old, non-profit organization has an annual operating budget of $48 million dollars and generates revenue through four activity streams: the 15 day annual summer Fair which averages 800,000 guests each year, Playland amusement park which welcomes 375,000 guests annually including Fright Nights, year-round events including concerts, trade shows and film, cultural and community events. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and being the best we can be.

    We are looking for hard-working and motivated individuals to join our PNE Box Office Team and work under the direction of the Ticketing Manager.

    The PNE’s Ticket Leader Box Office offers premier ticketing services for concert promoters, bands, professional sports teams, arenas and other venues. The Box Office Supervisor will oversee all operations of the Box Office, and supervise and support the Box Office Agents. If you have a passion for the events industry and enjoying providing excellent guest experiences than this is a perfect opportunity for you!

    Why join our Team?
    Exhilarating and fun-loving culture
    Flexible work environment
    Health and wellness employee events – put your hiking boots on, or enjoy an evening out with your favorite colleagues
    Opportunity for free or discounted tickets to shows, events, sports games, and much more
    Staff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food Stands
    On-site fitness center
    Competitive compensation package
    Opportunity to create lasting memories and friendships!

    What will you do this year?
    In your role as a Box Office Supervisor, your primary accountabilities will be to:
    Supervisor on duty for various events loctaed at the PNE and the Greater Vancouver area ensuring that all Box Office operations run smoothly and according to standard
    Responsible for supervising and supporting agents of events and troubleshooting any ticketing issues that arise
    Respond to guests on all social media platforms to maintain an excellent level of guest experience
    Resolve any patron issues that escalate in a profesisonal and polite manner
    Ensuring secure cash deposits at the end of the shift
    Monitor ticket booth crowds and take appropriate action as required
    Responsible for allocation of floats, skims, and ticket stock during events
    Ensure that all Ticket Office staff are working in a clean and safe environment
    Perform other related duties as assigned

    What else?
    Must have successful completion of Grade 12
    Must have 1-2 years of previous supervisory experience
    Minimum two years cash handling experience required
    Previous experience handling cash, credit and debit cards, balancing documents, and performing various accounting duties
    Previous experience working with event ticketing software is mandatory
    Background with guest serice/customer relations is required
    Box Office experience is considered a definite asset
    Must be proficient with utilizing MS Word, Excel, and Outlook
    Must be capable of reading, writing, and speaking English for the purposes of written or oral instructions, timesheets, and documentation of work
    Must be physically capable of working and standing for extended periods of time
    Ability to work under pressurein a fast paced environment while maintaining a friendly attitude
    Must be available to work varying shifts, evenings, and weekends as required
    Candidates must undergo a Criminal Record Check

    Who are you?
    Excellent guest service skills
    Skillful communicator
    Proactive
    Strong time-management skills

    Where and when to APPLY?
    Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled.

    Preference will be given to candidates who submit their resume/cover letter before Sunday, July 07, 2019. We look forward to hearing from you!
  • Number of vacancies: 1
  • Requirements

  • Minimum education level: High school
  • Years of experience: 1
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Box Office Supervisor

  • Employer

    Pacific National Exhibition

  • Location

    Greater Vancouver, British Columbia

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    Negotiable

  • Apply

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