Customer Service RepresentativeCall Centre

Can$ 1,425.00 monthly Chatham-Kent, Ontario 7 January

Concentrix

  • Description

    TITLE: Automotive Customer Service Representative

    Job Type: Full Time

    Location: Concentrix

    Address: 180 Keil Drive South

    City: Chatham

    Province: Ontario

    Postal Code: N7M6B7

    At Concentrix, we are fanatical about our staff and clients. We are tenacious in our pursuit of excellence and high quality service. We are not afraid of being bold and disruptive in the Marketplace and we like shaking things up. We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX. Join us and BE the Difference for the world’s best Brands!

    Career Description/Summary:

    As a Customer Service Advisor supporting Fiat Chrysler Automobiles you will be responsible for helping people every day. With FCA you will be answering calls on recalls, warranties, owners’ manuals, and general inquiries/complaints. FCA consists of many departments offering room for advancement and an extra earning.

    You will participate in an interactive paid training; in which you will learn everything you need to know. You will join a fabulous team, a great work environment, a beautiful site and a management team who truly cares.

    What we are looking for:
    •Answer all incoming customer phone calls within quality standards
    •Contact various internal departments on a daily basis to clarify information, seek guidance and gather information to respond to customer inquiries
    •Review individual customer cases providing mediation on behalf of client for consideration outside policies and procedures
    •For reimbursement calls, document all pertinent information, confirm reimbursement is valid, and submit reimbursement request to managers for approval
    •Documents new case or updated case file information using quality standards*

    *
    Qualifications:
    •Basic computer proficiency (including knowledge of windows-based applications)
    •Customer service experience

    *
    What we offer:
    •Career advancement •Starting at $14.25/hour •Interactive paid training and supportive environment •Medical, Vision, Dental Benefits, Life Insurance and Pension Plan •Free Parking and Transit accessible •$500 Signing Bonus •Vehicle Discounts •Full-time hours between Sunday – Saturday 7am-12am

    Concentrix provides our Associates with:
    •A rapidly growing company with significant career growth opportunities
    •A culture committed to teamwork and continuous improvement
    •An attractive compensation package including medical, dental; PTO, paid holidays.
    •Competitive salary

    The Company:

    Concentrix is a high-value global business services company. With more than 100,000 staff in 5 continents, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the Customer experience and Business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com.

    Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity Employer M/F/D/V and is committed to the Quality Policy #cnxjobs
  • Requirements

  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Customer Service Representative

  • Employer

    Concentrix

  • Location

    Chatham-Kent, Ontario

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    Can$ 1,425.00 monthly

  • Apply now

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