Order Desk/Customer Service Representative ADM67664

Ontario 20 December

Quantum Management Services

  • Description

    Position: Order Desk/Customer Service Representative
    Location: Woodbridge
    Salary: $48,000 to $55,000 per year
    Job Type: Permanent

    We are currently seeking a Customer Service/Order Desk Representative for a position based in Woodbridge/Vaughan.

    The Customer Service Representative reports directly to the Manager of Sales Administration, and acts as a primary contact for customers, distributors and sales representatives.

    Key responsibilities include pricing/quoting, entering orders, obtaining current order status information, expediting existing orders, and providing a high level of customer service.

    Key Responsibilities:

    - Enter or edit customer orders in the assigned timeframes and ensure orders are accurate, complete and on proper order forms before forwarding to the scheduling/detailing department
    - Assist Distributors with special order needs, consult the detailing department on custom product information and blueprints, and advise Distributors
    - Process the service center and ship orders
    - Communicate effectively with customers throughout the order process by following up on orders and keeping customers informed of order status and shipment dates
    - Respond to both external and internal customers’ needs and assist in the resolution of issues or concerns in a timely and professional manner
    - Assist Distributors, Sales Representatives, Architects, and Contractors with technical information
    - Research and process back charges, no-charge orders, and sales credits and create remanufacture orders
    - Maintain accurate distributor files
    - Maintain communications with Sales Representatives regarding distributor issues, pricing, and discounts
    - Assist in the preparation of distributor visits

    Education and Experience:

    - Secondary or postsecondary education
    - At least 3 years of experience in customer service or at an order desk in manufacturing or distribution
    - Excellent knowledge of ERP and EDI systems
    - Bilingualism – an asset

    Interested candidates can send their resume as a Word document to Amanda Machado.


    If you recommend a friend or colleague, you may be eligible for a referral bonus.

    We appreciate all expressed interest in this position, however, only the candidates selected for an interview will be contacted.

    Quantum is an equal opportunity employer.
  • Number of vacancies: 1
  • Requirements

  • Minimum education level: High school
  • Years of experience: 3
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Order Desk/Customer Service Representative ADM67664

  • Employer

    Quantum Management Services

  • Location


  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary


  • Apply now

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