Second Level Application Support Engineer

Ottawa, Ontario 30 November

Bridgemount Solutions Inc

  • Description

    As we are transitioning to new platforms, we have significant need to maintain a high quality of customer service for our enterprise Canada Wide team that still is using some of our legacy platforms.
    As a result we need a highly skilled, customer service focused technical engineer to serve our team.

    This role is to provide excellent support on our production iSeries applications and services, to ensure they are running well and to train and support newer users on these systems. So you have some experience with RPG programming and the iSeries computing platform.

    Much of the day will be solving a variety of application issues, and working to triage them in some sense of priority and give good attention to all your internal clients that must use the applications.

    So you must have strong verbal and written skills to provide easy to understand support solutions. Sometimes you will be required to look at the network and code to see if there is an issue. Other times may be email or phone support walk through to get things working.

    You love problem solving.
    Only one immediate and urgent role. Apply in complete confidentiality today to be considered.

    Requirements
    Must have over two years of strong technical support (level 2 or 3 support)
    Excellent verbal and written skills
    Some experience working with IBM iSeries computing platforms, including RPG systems and application level programming

    Benefits
    Solid market based salary, based on your experience, education and team fit.
    Solid company that is steadily growing. In addition, the move to new platforms is in the works, so you can grow your career both with the legacy platforms and move to the newer ERP system and applications just around the corner.

    Solid benefits and experience based vacation, along with some bonus eligibility.

    Only one role so apply today!
  • Number of vacancies: 1
  • Requirements

  • Minimum education level: Vocational
  • Years of experience: 3
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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