Technical Service Representative – 67833

Ottawa, Ontario 7 January

Quantum Management Services

  • Description

    Positions: Technical Service Representatives (1 bilingual and 1 unilingual positions available)
    Location: Ottawa Downtown and East-End
    Salary: $17.35 per hour
    Type: Full-time, temporary (1-year contract with possibility of extension)
    Schedule: Monday to Friday, from 8:30 a.m. to 5 p.m.

    URGENT!

    Our very important client in the private industry is looking for a Technical Service Representative!

    A Technical Service Representative (TSR) is accountable for servicing and repairing a variety of products and performing additional duties, as required.

    The role’s responsibilities typically involve the installations and routine maintenance on small desktop and convenience copiers, printers, and MFDs within a specified location.

    If this is the type of challenge you are looking for, don`t wait and apply today!

    Job Duties:

    - Use basic information about the customer to anticipate needs
    - Communicate clearly and confidently with the customer, both in written and orally
    - Provide customer training on assigned products in accordance with current field procedures
    - Perform a full range of maintenance on small desktop/convenience copiers, printers, and MFDs, including technical diagnostics, software loads, print driver installations, network installations, and removals
    - Retrofit and give customer call assistance
    - Correct service problems within the assigned products with some assistance, as required
    - Possess a valid full driver’s license and a satisfactory driving record as determined by Xerox – requires sufficient insurance coverage for use of personal vehicle while on company business, as required (All expenses will be reimbursed/paid for travel)
    - Ability to obtain a Security Clearance if selected – a criminal background check will be required

    Mandatory Requirements:

    - At least a high school diploma/GED (classes and experience with computers, electronics, mechanics, etc. is desired)
    - 1 to 3 years of experience as a Customer Service Engineer in an on-site break-fix role
    - Solid understanding of electromechanical systems and ability to troubleshoot to the component level using diagnostic processes and test equipment
    - Proven previous customer facing technical competence
    - Ability to pass a color test, as required
    - Ability to work unsupervised and travel to support surrounding geographies, as required
    - Demonstrated Windows and Network Connectivity competency
    - MS Office experience
    - Ability to lift a minimum of 40 lbs on a regular basis

    Assets:

    - CompTIA – A+/PDI – preferred
    - College diploma/associate degree (technical field) or equivalent certification with less than 1 year working experience – preferred
    - Bilingualism in English and French * You would be required to visit offices throughout Ottawa (Mainly downtown Ottawa and Ottawa East)

    Please send your resume in Word format to Maxime Vincent.

    YOUR TALENT. OUR BUSINESS.

    If you recommend a friend or colleague, you may be eligible for a referral bonus.

    We appreciate all expressed interest in this position, however, only the candidates selected for an interview will be contacted.

    Quantum is an equal opportunity employer.
  • Number of vacancies: 1
  • Requirements

  • Minimum education level: High school
  • Years of experience: 1
  • Language(s): English
  • Knowledge: Microsoft Excel, Microsoft Word
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • Technical Service Representative – 67833

  • Employer

    Quantum Management Services

  • Location

    Ottawa, Ontario

  • Work type

    Full Time

  • Type of contract

    Temporary contract

  • Salary

    Negotiable

  • Apply now

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