User Support Technician

Toronto, Ontario 8 January

Akhny Solutions Inc.

  • Description

    Company: Akhny Solutions Inc.
    Unit 211B- 19 Woodbine Downs Blvd. Etobicoke, Ontario M9W 6N5 Canada

    Job proposed: User Support Technician
    Job type: full-time, permanent – flexible shifts including weekends
    Salary: $30.00/ hour

    Job duties:
    • Diagnoses and solve the request to determine needed support services
    • End-user connects by telephone, voicemail, email, or on-line
    • Agent may use documents such as manuals and technical guides to find a solution to various problems
    • Provide feedback and refer various support systems such as network and internet support to users for recognized issues.
    • Ensure accurate logs and records of technical and operational problems and solutions
    • Assist in creating and remodeling of new or old applications
    • May help in redesigning of various other software
    • Overlook and support the operations of fellow support workers whenever required
    • Update knowledge base for known issues
    • Support and training for end users
    • Create update and close tickets in accordance with service level agreement (SLA)
    Education: completion of post-secondary diploma/certificate in computer science, computer programming, computer networking, network administration or related field is required

    Work experience: minimum of 1-2 years of experience in computer programming/networking or related field is needed

    Interested candidates are welcome to apply at: *****************@gmail.com
    Only qualified candidates will be contacted.
  • Number of vacancies: 1
  • Requirements

  • Minimum education level: Vocational
  • Years of experience: 1
  • Language(s): English
  • Availability for travel: No
  • Availability for change of residence: No

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Job summary

  • User Support Technician

  • Employer

    Akhny Solutions Inc.

  • Location

    Toronto, Ontario

  • Work type

    Full Time

  • Type of contract

    Permanent contract

  • Salary

    Negotiable

  • Apply now

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